Shipping policy

Updated on 09-11-2025

At Dogelue, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy outlines how your order is processed, shipped, and delivered.

Shipping Range

  • Coverage: We currently ship orders within the the United Kingdom, the United States & Australia
  • Future Expansion: We are actively exploring shipping options to additional regions and countries.

Shipping Costs

  • Within the United Kingdom, the United States & Australia: Enjoy free shipping on all orders.
  • No Hidden Fees: All costs are clearly displayed at checkout — the price you see is the price you pay.

Order Processing Time

  • Processing Period: Orders are prepared and dispatched within 1–2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 6:00 PM (GMT) are processed the same day.
  • Weekend Orders: Orders submitted on weekends or public holidays will be processed on the next working day.

Transit & Delivery Times

  • Estimated Delivery: Typically 5–7 business days after dispatch.
  • Operating Days: Deliveries take place from Monday to Friday.
  • Important Note: Delivery times may vary due to weather, courier delays, or public holidays.
  • Total Estimated Timeframe: Please allow 6–9 business days from order placement to delivery.

Shipping Process

  • Couriers Used: We partner with Royal Mail, UPS, DHL, Evri, DPD, Australia Post and FedEx.
  • Insured Deliveries: Every shipment is fully insured. Contact us immediately if your parcel is lost or damaged.
  • Sustainable Packaging: We use eco-friendly materials whenever possible.

Tracking Your Order

  • Tracking Details: You'll receive an email with your tracking number once shipped.
  • How to Track: Follow your parcel on our tracking page using your tracking number.
  • Need Help? Contact us at support@dogelue.com.

Missing Items Procedure

  • Reporting a Missing Item: Contact us within 7 days of delivery at support@dogelue.com.
  • Resolution: We will arrange a replacement or refund as quickly as possible.

Return Policy

  • Return Period: 30-day return window.
  • Return Conditions: Items must be unused, undamaged, and in original packaging.
    • Personalised or custom-made items are not eligible for return.
  • Return Costs:
    • Defective/incorrect items: Dogelue covers shipping.
    • Change-of-mind returns: customer pays actual postage.
  • Refund Processing: Refunds issued within 14 days to the original payment method.

Restocking Fee

  • None: Dogelue does not charge any restocking fees.

Return Delivery Costs

  • Defective Products: Free return shipping.
  • Customer Remorse: Actual return shipping cost is charged.

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