Legal notice

ARTICLE 1 – DEFINITIONS

For the purposes of these Terms, the following definitions apply:

  • Return/Withdrawal Period: The period during which a consumer may exercise their right of withdrawal.

  • Consumer: Any natural person acting for purposes outside their trade, business or profession who enters into a distance contract with the entrepreneur.

  • Day: A calendar day.

  • Term Transaction: A distance contract concerning a series of products and/or services whose delivery or acceptance obligations extend over a specific period.

  • Data Carrier: Any medium that allows the consumer or entrepreneur to store personally addressed information so that it can be retrieved and reproduced unaltered at a later date.

  • Right of Withdrawal: The right of the consumer to cancel the distance contract within the withdrawal period.

  • Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.

  • Distance Contract: A contract concluded solely through one or more means of distance communication as part of an organised system for remote sales or services.

  • Distance Communication Technology: Any means that enables contract conclusion without the consumer and entrepreneur being physically present together.

  • General Terms and Conditions: These Terms and Conditions of the entrepreneur.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

Website: www.dogelue.com
Company Name: Anass Morabet Services
Address: Jan van Eijckplein 2, 4703 GV Roosendaal, The Netherlands
Email: support@dogelue.com
Contact Form: Contact Us
Phone: (+31) 626 294 366
Company Number: 86512595
VAT Number: NL003802756B70

For questions, please visit our FAQ page or contact us through the Contact page.

ARTICLE 3 – APPLICABILITY

These Terms apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before a distance contract is finalised, the text of these Terms will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate where the Terms can be viewed and that they will be supplied free of charge upon request.

If the contract is concluded electronically, the Terms will be provided in a downloadable format suitable for storage on a durable data carrier. Where this is not feasible, the entrepreneur will specify where they can be accessed electronically and send them free of charge upon request.

Where additional product- or service-specific conditions apply, these shall supplement the present Terms. In the event of conflicting provisions, the consumer may rely on whichever is most favourable to them.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is conditional, this will be clearly stated.

All offers include an accurate and detailed description of the products or services offered, sufficient to enable the consumer to make an informed decision. Any images used are intended as truthful representations of the goods or services. Obvious errors or misprints do not bind the entrepreneur.

Each offer will specify the applicable rights and obligations, including the total price, delivery costs, the procedure for concluding the contract, and whether the right of withdrawal applies.

ARTICLE 5 – THE AGREEMENT

The agreement is concluded once the consumer accepts the offer and satisfies the stated conditions.

Where acceptance occurs electronically, the entrepreneur will promptly acknowledge receipt of the acceptance. Until such confirmation is received, the consumer may cancel the agreement.

When a contract is made electronically, the entrepreneur will implement appropriate technical and organisational measures to secure data transfer and ensure a safe online environment. If electronic payment is possible, suitable security measures will also apply.

Within the limits of the law, the entrepreneur may verify the consumer’s ability to meet payment obligations and assess relevant facts necessary for responsible contract conclusion. If justified grounds exist, the entrepreneur may refuse an order or impose special conditions.

ARTICLE 6 – RIGHT OF WITHDRAWAL

  • General Right: Consumers may withdraw from a purchase without stating a reason within 30 days from the day after they—or a designated representative—receive the product.

  • Handling During Period: During this time, consumers should handle products and packaging carefully, inspecting them only as necessary to determine suitability. If exercising the right of withdrawal, the product must be returned, with all accessories, in its original condition and packaging, following the entrepreneur’s reasonable instructions.

Read our full Return Policy for further details.

ARTICLE 7 – OBLIGATIONS DURING WITHDRAWAL

  • Notification: To exercise the right of withdrawal, the consumer must notify the entrepreneur within the 30-day reflection period via a clear written statement (by post or email).

  • Return of Goods: After notification, the consumer must return the goods within 30 days, providing proof of shipment where possible.

  • Return Costs: Consumers bear the direct costs of returning goods when exercising their right of withdrawal.

ARTICLE 8 – EXCLUSIONS FROM WITHDRAWAL

The entrepreneur may exclude certain goods from the right of withdrawal, provided this was clearly communicated in the offer or prior to contract conclusion. These include:

  • Goods made to the consumer’s personal specifications.

  • Sealed goods unsuitable for return due to health or hygiene reasons, once unsealed.

  • Perishable goods liable to deteriorate quickly.

  • Sealed audio/video recordings or computer software once unsealed.

  • Newspapers, periodicals or magazines, except subscription contracts.

ARTICLE 9 – PRICE

  • Price Stability: During the offer’s validity period, prices will not be increased except for VAT adjustments.

  • Variable Prices: For products or services affected by financial-market fluctuations beyond the entrepreneur’s control (and stated as such in the offer), prices may vary.

  • Price Increases: Any increase within three months after contract formation is permissible only if required by law or regulation.

ARTICLE 10 – COMPLIANCE AND WARRANTY

The entrepreneur warrants that all products and/or services conform to the contract, the stated specifications, reasonable standards of reliability and usability, and applicable legal provisions at the time of the contract.

Defects or incorrect deliveries must be reported in writing within 30 days of receipt. Products should be returned in original packaging and new condition.

Manufacturer or importer warranties do not limit the consumer’s statutory rights under UK or EU law.

ARTICLE 11 – DELIVERY AND EXECUTION

  • Care in Delivery: The entrepreneur will exercise the greatest care when fulfilling orders.

  • Delivery Address: Orders will be delivered to the address provided by the consumer.

  • Execution Time: Accepted orders will be dispatched promptly, within 30 days unless otherwise agreed. If delays occur, the consumer will be informed within 30 days of ordering and may cancel the contract without penalty, with a right to refund.

Read our full Shipping Policy for details.

ARTICLE 12 – DURATION CONTRACTS, TERMINATION AND RENEWAL

  • Cancellation: Consumers may terminate indefinite contracts for recurring delivery of goods or services at any time, observing the agreed notice period of no more than one month.

  • Renewal: Fixed-term contracts may be renewed once for a period not exceeding one year, provided the consumer may cancel the renewal at any time with one month’s notice.

ARTICLE 13 – PAYMENT

Payments are processed securely via Shopify’s integrated payment systems, which comply with strict industry standards to protect consumer data and prevent unauthorised access.

Entrepreneur Responsibilities: We employ all reasonable technical and organisational safeguards to ensure safe transactions through Shopify’s platform.

Consumer Responsibilities: Consumers must provide accurate payment information and promptly report any discrepancies or suspected fraud. On notification, the entrepreneur will investigate and resolve the issue to ensure full consumer protection.

Non-Payment: Where payment is delayed or not received, the entrepreneur may contact the consumer to resolve the matter amicably. Any reasonable costs associated with recovery may be charged if disclosed in advance and justified by circumstances.

Payment Compliance: All practices comply with Google Merchant Center, Meta Ads policies and applicable legal standards to protect consumer rights.

Read our full Payment Policy for further information.

ARTICLE 14 – COMPLAINTS PROCEDURE

  • Filing a Complaint: Any complaint about contract performance must be submitted clearly and fully described within 7 days after the defect is discovered.

  • Processing Time: Complaints will be acknowledged within 3–5 business days and fully addressed within 30 days of receipt. If more time is required, the consumer will be informed of the expected resolution date.

  • Unresolved Complaints: If a complaint cannot be settled amicably, it will proceed to the designated dispute-resolution process.

  • Entrepreneur’s Obligations: Submitting a complaint does not suspend the entrepreneur’s contractual obligations unless confirmed in writing.

  • Remedy: Where a complaint is found to be justified, the entrepreneur will, at their discretion, repair or replace the product free of charge.