Privacy policy


Updated on 09-11-2025

Dogelue (“we”, “our”, “us”) is committed to safeguarding your privacy. This Privacy Policy explains how Dogelue collects, uses and discloses your personal information.

This Policy applies to our website and any associated subdomains (together, the “Service”), as well as our Dogelue application. By accessing or using the Service, you confirm that you have read and understood this Privacy Policy and our Terms of Service, and you consent to the collection, storage, use and disclosure of your personal information as described here.

Definitions and Key Terms

  • Cookie: A small data file placed on your browser that helps identify your device, provide analytics, and remember preferences (such as language or login details).

  • Company: “Dogelue”, registered in the Netherlands, which is responsible for your information under this Privacy Policy.

  • Country: The place where Dogelue or its owners/founders are based — in this Policy, the Netherlands.

  • Customer: Any company, organisation or individual that signs up to use the Dogelue Service to manage relationships with its consumers or service users.

  • Device: Any internet-connected device (e.g., smartphone, tablet, computer) used to access Dogelue and its services.

  • IP Address: A number assigned to each device connected to the internet, often linked to a general geographic location.

  • Personnel: Individuals employed by Dogelue or engaged under contract to perform services on behalf of either party.

  • Personal Data: Information that directly or indirectly identifies a natural person, including when combined with other data or identifiers.

  • Service: The services provided by Dogelue as described in the relevant terms and on our platform.

  • Third-Party Service: Advertisers, contest sponsors, promotional and marketing partners, and other providers whose content or products we share or believe may interest you.

  • Website: Dogelue’s site, accessible at https://dogelue.com/

  • You: Any person or entity registered with Dogelue to use the Services.

What Information Do We Collect?

We collect information when you visit the Website, register an account, place an order, subscribe to our newsletter, respond to a survey, or complete a form. This may include:

  • Name / Username

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Billing addresses

How Do We Use the Information We Collect?

We may use your information to:

  • Personalise your experience so we can respond to your individual needs.

  • Improve our Website, based on feedback and usage insights.

  • Enhance customer service and support.

  • Process transactions and orders.

  • Administer promotions, surveys and other site features.

  • Send periodic emails and service communications.

When Does Dogelue Use End-User Information from Third Parties?

Dogelue may collect End-User data required to deliver our services to customers. End users may also provide information made public on social media platforms. If you share such details, we may collect publicly available information from those platforms. You can manage what is public by adjusting your social media privacy settings.

When Does Dogelue Use Customer Information from Third Parties?

We may receive information from third parties when you contact us. For example, where you submit your email to express interest in becoming a Dogelue customer, a third-party fraud-prevention provider may share relevant signals with us. We may also collect information made publicly available on social networks. You can control this through your social media privacy settings.

Do We Share the Information We Collect with Third Parties?

Yes. We may share personal and non-personal information with:

  • Third parties such as advertisers, contest sponsors, promotional and marketing partners, and others whose products or content we consider relevant to you.

  • Affiliates and business partners, now and in the future.

  • Successors in connection with mergers, asset sales or reorganisation.

We also engage trusted service providers to host and maintain our Website, manage databases and emails, run storage and marketing services, process payments, provide customer support and fulfil orders. We may share your personal (and some non-personal) information with these providers to perform services for us and for you.

We may share log file data (including IP addresses) with analytics partners, app developers and ad networks. IP addresses can indicate general location and technical details (e.g., connection speed or device type). These partners may aggregate advertising data and provide auditing, research and reporting.

We may disclose information to law enforcement, authorities or private parties where we consider it necessary or appropriate to: respond to legal claims or processes (including subpoenas), protect our rights or those of others, safeguard public safety, prevent or stop illegal or unethical activity, or comply with applicable laws, rules, court orders and regulations.

Where and When Is Information Collected from Customers and End Users?

Dogelue collects personal information that you submit to us directly, and may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on our Website, you agree to receive emails from us. You may unsubscribe at any time via the link provided in each email. We only email individuals who have authorised us to do so directly or via a third party; we do not send unsolicited commercial emails.

By providing your email, you also consent to its use for customer audience targeting (e.g., on Facebook) to display custom advertising to opted-in users. Emails submitted solely during checkout are used to send order updates. If you have also provided the same email elsewhere, we may use it for the broader purposes outlined in this Policy.

How Long Do We Keep Your Information?

We retain your information only as long as needed to provide Dogelue and to fulfil the purposes set out in this Policy. The same applies to third parties acting on our behalf. When information is no longer required and we are not legally obliged to retain it, we will delete it or de-identify it.

How Do We Protect Your Information?

We apply technical and organisational measures to protect your personal information. Sensitive data transmitted to us (including payment details) is protected via SSL and encrypted by our payment gateway providers. Access is restricted to authorised personnel who must keep such information confidential. We do not store full payment information after a transaction.

However, no method of transmission or storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

Could My Information Be Transferred to Other Countries?

Dogelue is incorporated in the Netherlands. Information collected via our Website or through direct interactions may be transferred to our offices, personnel or third parties worldwide, including to countries without comprehensive data protection laws. To the fullest extent permitted by law, by using the Service you consent to such cross-border transfers and hosting.

Is Information Collected Through the Dogelue Service Secure?

We maintain physical, electronic and managerial safeguards to protect your data and prevent unauthorised access or misuse. Nonetheless, no security system is infallible. While we make reasonable efforts to protect personal information, we cannot promise absolute security.

Can I Update or Correct My Information?

Your rights to update or correct information depend on your relationship with Dogelue:

  • Personnel may update details under our internal HR policies.

  • Customers may request to: (1) update or correct personal data; (2) change communication preferences; or (3) delete personal data on our systems by cancelling an account (subject to the note below). These changes won’t affect information already shared with third parties under this Policy prior to your request.

To protect your privacy, we may take reasonable steps to verify your identity before granting access or making changes. You are responsible for keeping your password and account details confidential.

Please note it is not technologically feasible to remove every residual record from all backups. After we receive your request, personal data in active databases and readily searchable media will be updated, corrected, changed or deleted as soon as reasonably and technically practicable.

End users seeking access to, deletion of, or a copy of data held about them should contact the organisation of which they are a customer.

Personnel

If you are a Dogelue worker or applicant, we collect information you provide voluntarily. We use it for HR purposes, including administering benefits and screening applicants. You may contact us to update details, change communication preferences or obtain a record of your information. Such changes will not affect data already maintained or previously shared in accordance with this Policy.

Sale of Business

We may transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all Dogelue assets (or the relevant business unit), or if we cease trading or enter bankruptcy/reorganisation. Any recipient will be required to adhere to this Privacy Policy.

Affiliates

We may share information (including personal data) with our Corporate Affiliates, meaning any entity that controls, is controlled by, or is under common control with Dogelue. Such Affiliates will handle your information under this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of the Netherlands, without regard to conflict-of-laws provisions. You consent to the exclusive jurisdiction of the courts for any dispute arising under or in connection with this Policy (subject to any non-waivable rights under applicable frameworks).

Your use of the Website may also be subject to local, state, national or international laws.

By using Dogelue or contacting us directly, you signify acceptance of this Privacy Policy. If you do not agree, please do not use the Website or Services. Continued use following updates that do not materially change how we use or disclose personal data indicates acceptance of those changes.

Your Consent

We’ve updated this Policy to provide greater transparency about what is set when you visit our site and how it is used. By using our Website, registering an account or making a purchase, you consent to this Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Service. Our Service may contain links to third-party websites not operated by Dogelue. We are not responsible for the content or practices of such sites and do not monitor them for accuracy or completeness. Once you leave our platform, your use of any other website is governed by that site’s policies and terms. Third parties may use their own cookies or similar technologies to collect information about you.

Advertising

Our Website may display third-party adverts and links to third-party sites. Dogelue does not warrant the accuracy or suitability of information contained in those adverts or sites and is not liable for their content or the offerings made. Advertising helps keep Dogelue and many services free to use; we aim to ensure ads are safe, unobtrusive and relevant. Third-party adverts and links are not endorsements by Dogelue.

Cookies for Advertising

These cookies record information over time about your activity on our Website and other services to deliver interest-based advertising and measure ad performance (e.g., preventing repeat display of the same ad and ensuring correct rendering). Without such cookies, advertisers may be unable to reach relevant audiences or assess impressions and clicks.

Cookies

Dogelue uses cookies to recognise which areas of our Website you visit. Cookies enhance performance and functionality but are not strictly necessary for the basic use of the site. Disabling cookies may affect certain features (e.g., videos or persistent login). Most browsers allow you to disable cookies; however, some Website functions may not work correctly. We do not place personally identifiable information in cookies.

Blocking and Disabling Cookies and Similar Technologies

You can set your browser to block cookies and similar technologies. Doing so may block essential cookies and prevent our Website from functioning properly, and you may lose saved preferences (e.g., login details, site settings). Controls vary by browser. Disabling a cookie category does not delete existing cookies; deletion must be done manually via your browser.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update our Service and policies from time to time and may need to amend this Privacy Policy so it accurately reflects them. Unless required otherwise by law, we will notify you (for example, through the Service) before changes take effect and give you an opportunity to review them. By continuing to use the Service after updates take effect, you agree to the revised Policy. If you do not agree, you may delete your account.

Third-Party Services

We may display or provide access to third-party content, information, applications, products or services, and links to third-party websites (“Third-Party Services”). Dogelue is not responsible for any Third-Party Services, including their accuracy, legality, quality or timeliness, and assumes no liability to you or others for them. Access and use are at your own risk and subject to the third party’s terms.

Contact Us

If you have questions or complaints about this policy: