FAQ

Do you ship to the United Kingdom, the United States and Australia?

Yes. We currently ship to addresses within the United Kingdom, the United States and Australia. Expansion to other regions is being considered for the future

How much does shipping cost within the United Kingdom, the United States and Australia?

Shipping within the United Kingdom, the United States and Australia is completely free. There are no hidden fees—your total cost will be clearly shown at checkout.

How long will it take to receive my order?

Processing time: 1–2 business days (Monday–Friday)

Transit time: 5–7 business days

Total delivery time: 6–9 business days

Please note that delivery times are estimates and may vary due to external factors like weather or transport delays.

I received a damaged or defective product. What should I do?

Contact us within 48 hours of receiving your order.

Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.

What condition must items be in to be eligible for a refund?

- Unused

- Undamaged

- In their original packaging with all labels/tags attached.

Do I have to pay for return shipping?

Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.

Change of mind: You will be charged the actual return shipping cost. This includes situations where the product does not fit, you ordered the wrong item, or you no longer want it.

How do I start a return?

1. Email our customer service at support@dogelue.com with your order number and a short explanation of why you want to return the product.


2. We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.

What is your return policy?

Customers in the United Kingdom, the United States and Australia have the right to return their purchase within 30 days of the delivery date without giving a reason. Products must be unused, undamaged, and in their original packaging.